Posted on

Armsby Abbey’s Many Moving Parts

On a late-winter morning, I found myself standing outside 144 Main Street at 6:58 a.m., tapping on the kitchen window of Armsby Abbey. Executive Chef Sean Dacey was fit to butcher a 29 lb. lamb and I hadn’t even had my coffee yet.

He opened the door and then disappeared into the walk-in where he fetched Ram, the one year old lamb that had arrived from Chimney Hill Farm the day before. “There’s a growing acknowledgement that we need to be using the whole animal. Everyone’s squeamishness about this kind of thing is dissipating,” Dacey told me.

A lot of the Abbey’s animals come with names, a simple consequence of the fact that Dacey maintains close relationships with his farmers.

“It can be emotional for farmers,” Dacey said, recalling Walker Farm’s prize steer, George. “George had grazed seasonally, rotating through Joanie Walker’s fields to maintain the health of her soil. She gave us George and then came in to eat him because she trusted us,” he explained.

Dacey takes particular pride and care when cooking with older animals.

“In the factory farming system, older animals are generally viewed as a negative. But, we know that animals that live full lives and get pastured have amazing qualities. Joanie Walker takes three times longer to raise her cows than most farmers and that’s more expensive for her,“ explained owner Alec Lopez.

“There’s a growing acknowledgement that we need to be using the whole animal. Everyone’s squeamishness about this kind of thing is dissipating,” says Executive Chef Sean Dacey.

Walker’s visit to Armsby Abbey for her final farewell to George was not unusual for the establishment. Influential brewers, chefs, and farmers have flanked to the Abbey to enjoy the fruits of their labor (sometimes literally) since it opened nearly a decade ago. Regardless of whether a respected farmer or a first time customer sits down at a table, Dacey expects his staff to be more than just knowledgeable. The restaurant’s table management system, Reserve, certainly helps. The system allows staff to monitor and maintain customers’ visits, dining habits, dietary restrictions, allergies, and requests. If a farmer is coming in for a special goodbye, you can be sure there’s a note in Reserve so that his or her server can be briefed.

Gazing at the primal cuts of Ram (the lamb) in the early morning light, I asked Dacey, “How much is your front of house team expected to know about what goes on back here?”

“Everything,” he responded.

On Sunday, I returned for brunch, this time on the other side of the pass. The general layout at 144 Main Street is curious in that the kitchen is located across the hall from Armsby Abbey’s dining room.

I could tell that Dacey was not exaggerating about the awareness of his staff. Our service was nothing short of remarkable. I ordered the stout braised lamb served with seared mashed potatoes and a rolled oat cake, and topped with smoked turnip puree, butter braised carrots, pickled potatoes, and a soft-cooked egg. Ram tasted just as handsome as he looked.

On Monday night, Dacey invited me back once more to attend a staff meeting about primal cuts and charcuterie. At the Abbey, weekly meetings provide key opportunities for interpersonal moments between the kitchen and the front of house. During a busy service, much of the communication among these two parties takes place with iPads and pagers. “Armsby utilizes a dual iPad system that runs Reserve; meaning our host station and our kitchen run the app simultaneously for real time information,” owner Sherri Sadowski explained, “without Reserve, the only window into how busy the dining room is, is via the tickets streaming from the printer.”

Armsby Abbey attracts an eclectic crowd. “During a busy dinner service, Reserve allows the kitchen to see what kind of night it is; be it a date night where the room is filled with deuces or more of a rowdy atmosphere where the dining room is overflowing with larger parties. Every shift is different and Reserve allows the kitchen to keep tabs on exactly how the shift will play out,” Sadowski shared.

On Monday nights, Dacey is free to move at an easier pace. It’s technically his day off, but he finds these gatherings too important to neglect. Dacey wants his team to be knowledgeable enough to sell his most unconventional dishes because he views them as not only exquisite, but also humane. Above anything else, Armsby Abbey’s kitchen strives to run with patience – a constant struggle in an industry where things seem to move at full tilt.

Dacey began the training by reminding his staff, “At your pre-shift meetings on Fridays and Saturdays, there is time to relay information, but no time for nuance. That’s why we’re all here tonight.”

Lopez and Dacey went on to recall a workshop with butchery legend, Adam Danforth, at the Chefs Collaborative Summit last summer during which Danforth broke down an 11 year old lamb and cooked the cuts on ripping hot cast iron for immediate consumption. The experience accentuated flavors rendered from working muscles, affirming the decision that the Abbey has made to support farmers by taking on older animals like George. This practice began with previous Executive Chef Damian Evangelous who departed in March for the west coast.

When the meeting concluded at 10:30 p.m., I watched a few members of the staff hang back to ask Dacey and Lopez questions. Others thumbed through a copy of Danforth’s book and nibbled at what was left of the head cheese. At 11:00, when Dacey felt sure the staff was prepared, he finally defected to get some sleep for a few precious hours. I can’t help but suspect that he even cooks in his dreams.

 

Posted on

Finding Your Niche at 1 Exchange Street

Niche Hospitality's team members ready the bar for evening service and review the evening's reservations on Reserve.

Don’t let icy service keep you away from 1 Exchange Street. Director Cassandra Carruth insists it’s by design. Wet ice, crushed ice, kold-draft ice, and custom cubes are all a part of drinking at Niche Hospitality Group’s variety of establishments, where bartenders know that the shape and size of superior ice makes an enormous impact on the cocktail in your glass.

At 3:00 p.m., the staff looks unrecognizable in their street clothes as they shuttle juice from the commissary, cut fruit, and tend to the aforementioned ice program, which is a staggering task unto itself. The team breezes through Reserve, Niche’s reservation and table management provider. Bartenders slip into their formal vests at 4:27 p.m., just moments before unlocking the doors for the public. Bar Manager, Silas Axtell, on the other hand, reportedly sports stately attire at all hours of the day. “This is how I actually dress,” he says of the restaurant’s gentlemanly uniform.

Axtell oversees the bar program at Niche’s three adjoining concepts at 1 Exchange Street, including The People’s Kitchen, The Citizen Wine Bar, and Still & Stir. Although the three spaces share a kitchen, they each possess markedly unique ambiances. Carruth handles the wine for all three locations, in addition to Bocado in Wellesley.

Together, Axtell and Carruth make sure vintages are up to date, servers are informed, and the staff is prepared with comparative tasting notes based on their extensive training. The duo also enjoys facilitating elaborate pranks on their respective teams, antics which would never be apparent to their fine dining customers during service, but nevertheless create a strong sense of camaraderie before and after hours. Don’t let Carruth’s sophisticated wine palate fool you, she has a terrific sense of humor and the light in her boldly resonates with the rest of the staff. Ask her about the time she filled an entire delivery van with packing peanuts and you’ll see what I mean.

If there’s one thing Niche knows, it’s how to make customers feel at ease. Whether you prefer the formal dining room of The People’s Kitchen, the enticing buzz of The Citizen, or the secret cocktail culture concealed behind bars at Still & Stir, the staff wants you to find your fit. Carruth makes use of Reserve to track customer preferences, including which of the varied ambiances a guest typically desires. She doesn’t mind catering to unique requests, recalling a guest who likes to drink his beer out of a champagne flute, and more seriously, her regulars who possess specific dietary needs and restrictions. All of that information gets stored in Reserve and reviewed before arrival, with each new reservation.

“If a server can form a relationship with a guest who’s a regular, and prepare a menu for them for a gluten allergy or something like that, it develops a trust with the guest that we’d like to utilize as much as possible,” Carruth concludes. Just don’t be surprised to find Axtell quietly tracking your penchant for kold-draft cubes on your next visit. Nothing is left to chance when it comes to Niche.